This course is a hot mess.

This course offers more than I expected. Some topics were even better explained as in my "real" Six Sigma education, even they were mentioned more tools. I really enjoyed the chapter - VSM, where was everything step-by-step explained. There are few online Six Sigma courses, that are at least 10 times more expensive and I need to admit, that in case that this course would be a little bit tune up, it could be a relevant and competitive Green Belt and Lean Manufacturing Leader course.

This is a comprehensive course on process improvement with practical examples. Dr. Gopesh Anand is an excellent orator who explains even most difficult areas of the course with ease. I have had taken lean six sigma training from private organisations earlier, but this course offers definitely more insight to process improvement, which comes from the empirical research experience of Dr. Anand. I would strongly recommend this course to all process improvement professionals.

The course could be a little more concisely presented, but on the other hand, there is a lot of depth provided in the important areas.

Much like the prequel course, it was great to have assignments that use Excel data, and which require substantial calculations and application of statistical techniques, as this allows you to practise and demonstrate the knowledge and skills acquired from the course.

Overall great professor. The the course has a lot of real life examples. Would recommend the professor using a book in conjunction with notes. There are power points but they are limited on information that's given. Then there's transcripts that have all the information in the video. However you're looking at is 50 + Pages of paper for the ranscripts.

It is a great course about process improvement including both Lean and Six Sigma methodologies. The course content is thorough from strategy to speicifc tools, I think it is valuable for both beginners and practitioners. will recommend parts of content to upper and middle management in my company.

Great course, highly engaging and challenging. The processes discussed are immediately being applied in the workplace by some of the students, while still in class. It also reveals the new trends in the marketplace and evolving technologies. Though, it's a tough course with a lot of quantitative.

Great overview of process management, including analysis and optimization. Enough info to help you move from having general ideas of how to improve processes to actually having the tools and knowledge to approach process improvement methodically and scientifically.

Best of the course for me was recognizing how services can be 'operationalized' and I particularly loved the '5 gap analysis' of the Customer Satisfaction gap. Very insightful and a great model for thinking how to better improve your organization's services.

A brilliantly put together course for anyone who wants to learn about process improvement and the associated Lean and Six Sigma frameworks.

Concepts are explained in a crisp and easy to understand manner. I would love to take such courses over and over again.

I am extremely happy to have got this opportunity to enroll in this course. The instructor explains concepts very lucidly and for a someone who has no background in this area. I have enjoyed doing the practice quizes and the honor's assignments.

A very nice course from Illinois University with a precious lecturer Gopesh Anand I learned a lot of manuals from him and his slides will always show me the way in future if I get confused about Process Improvement.

Very well-formatted course with comprehensible instructions from the professors. Would be much greater if graded quizzes are also applicable for auditors.

Many thanks anyway and hope to have more courses like this.

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

This kind of quality and depth is what courses on Coursera should strive for.

Gopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

It's really interesting the approach on this topic, which is very focused on the real aspects of the process improvement and not only a list of techniques.

A great course, making one aware how disruptive innovation and using latest technologies in operations management is creating new business opportunities.

Complete and useful course about Process Improvement. You can learn, also, about the philosophy and the history behind the Lean Six Sigma

Great intro to statistical control and six sigma! Useful application for decreasing variability in the workplace. Enjoyed the class

a very useful course, especially begins in basic form and takes you by the hand with explanation and real examples to the complex

Excellent video content. Lecturer easy to follow and comprehend with substantial material.

One of my favorite classes

An amazing course, must for professionals involved in Processes, assembly lines, manufacturing and providing services.

It is difficult but also achievable for leaning quality management. I am getting enjoyable in this class.

Very well done and useful! I can finally talk about improving a process with solid (and amazing) DATA !!!

Nicely done. Thank you. This course gives great insight and lends a stepping stone to 6 Sigma and Lean.