This course is a hot mess.

An amazing course giving insights of Operation Management strategy, Disruptive Innovation, Service Operation Management, Quality Management and Importance of Industrial Revolution 4.0 in a crisp & lucid way. Unique feature of this course is that it provides relevant case studies while delivering theoretical aspects as well as peer assessment over practical topics. I would like to thank Ashok Leyland & Coursera for providing this amazing platform to get notions of Operations Management in this digital age !!

This course offers more than I expected. Some topics were even better explained as in my "real" Six Sigma education, even they were mentioned more tools. I really enjoyed the chapter - VSM, where was everything step-by-step explained. There are few online Six Sigma courses, that are at least 10 times more expensive and I need to admit, that in case that this course would be a little bit tune up, it could be a relevant and competitive Green Belt and Lean Manufacturing Leader course.

This is a comprehensive course on process improvement with practical examples. Dr. Gopesh Anand is an excellent orator who explains even most difficult areas of the course with ease. I have had taken lean six sigma training from private organisations earlier, but this course offers definitely more insight to process improvement, which comes from the empirical research experience of Dr. Anand. I would strongly recommend this course to all process improvement professionals.

Excellent Course Operations Management: Strategy and Quality Management for the Digital Age. Some topics were even better explained as in my "real" Six Sigma education, even they were mentioned more tools. I really enjoyed the chapter - VSM, where was everything step-by-step explained. This will give you different perceptive of thinking in any process with advanced quality approach and strategy to improve the process, function, business or organization.

The course could be a little more concisely presented, but on the other hand, there is a lot of depth provided in the important areas.

Much like the prequel course, it was great to have assignments that use Excel data, and which require substantial calculations and application of statistical techniques, as this allows you to practise and demonstrate the knowledge and skills acquired from the course.

Course design is well manner and ease for all to access and grab the skills of Operation Management strategy, Disruptive Innovation, Service Operation Management, Quality Management and Importance of Industrial revolution 4.0 with Specific Examples. I would like to say the Coursera and Ashok Leyland to provide the platform to learn operations strategy in digital age of world

Excellent Course Operations Management: Strategy and Quality Management for the Digital Age. it very useful to my role.This will give you different perceptive of thinking in any process with advanced quality approach and strategy to improve the process,function,business or organization.This course content has given real examples from the digital transformers organization..

Overall great professor. The the course has a lot of real life examples. Would recommend the professor using a book in conjunction with notes. There are power points but they are limited on information that's given. Then there's transcripts that have all the information in the video. However you're looking at is 50 + Pages of paper for the ranscripts.

It is a great course about process improvement including both Lean and Six Sigma methodologies. The course content is thorough from strategy to speicifc tools, I think it is valuable for both beginners and practitioners. will recommend parts of content to upper and middle management in my company.

Great course, highly engaging and challenging. The processes discussed are immediately being applied in the workplace by some of the students, while still in class. It also reveals the new trends in the marketplace and evolving technologies. Though, it's a tough course with a lot of quantitative.

Professor Palekar explains complicated subjects clearly. Easy to follow. The course is a good balance between theory, examples and exercises. I will recommend to those who are interested in quality management in a new age as well to beginners who want to know the evolution of quality management.

Great overview of process management, including analysis and optimization. Enough info to help you move from having general ideas of how to improve processes to actually having the tools and knowledge to approach process improvement methodically and scientifically.

Best of the course for me was recognizing how services can be 'operationalized' and I particularly loved the '5 gap analysis' of the Customer Satisfaction gap. Very insightful and a great model for thinking how to better improve your organization's services.

A brilliantly put together course for anyone who wants to learn about process improvement and the associated Lean and Six Sigma frameworks.

Concepts are explained in a crisp and easy to understand manner. I would love to take such courses over and over again.

I am extremely happy to have got this opportunity to enroll in this course. The instructor explains concepts very lucidly and for a someone who has no background in this area. I have enjoyed doing the practice quizes and the honor's assignments.

A very nice course from Illinois University with a precious lecturer Gopesh Anand I learned a lot of manuals from him and his slides will always show me the way in future if I get confused about Process Improvement.

Very well-formatted course with comprehensible instructions from the professors. Would be much greater if graded quizzes are also applicable for auditors.

Many thanks anyway and hope to have more courses like this.

Everything was well explained and arranged. I am now able to understand and implement the new skills that I acquired through this course like disruptive technologies, SERVQUAL, ERP, Quality Management etc..,

The course is really helpful and provide insight of the real time operation management.Mr. Udatta Palekar has good knowledge and unique teaching method helps to understand quite easily. Thank you so much.

A very good package which covers the latest trends on digitalization in operations & reviews about quality & strategy elaborately. This is useful for modern manufacturing trend.

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

This kind of quality and depth is what courses on Coursera should strive for.

Gopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

It's really interesting the approach on this topic, which is very focused on the real aspects of the process improvement and not only a list of techniques.

A great course, making one aware how disruptive innovation and using latest technologies in operations management is creating new business opportunities.