Great overview of process management, including analysis and optimization. Enough info to help you move from having general ideas of how to improve processes to actually having the tools and knowledge to approach process improvement methodically and scientifically.

Love it:)

a very useful course, especially begins in basic form and takes you by the hand with explanation and real examples to the complex

I still feel that the course material and content should be more precise and direct. For example, the content and note are very generic and how specifically the note/content is linked to real life is very brief or in fact little. However, to give due credit, there are case studies for us to review and read up, these are useful. Real applications such as six sigma and lean concept are very little linked to the content this course is giving.

In fact, I agree that quality management is a philosophical study. Hence, if it should be tested in open-ended and logically approach. The tests are really debatable, especially those parts that it is merely the play of language.

Overall, it will be better if the note/content can be more direct and specific.

Excellent video content. Lecturer easy to follow and comprehend with substantial material.

One of my favorite classes

The teacher is amazing, very knowledgeable, and the course is very eyes open

in some areas too much technical, but overall a great experience to get solid know-how and skills

Certain parts were important and learnt about linear regression, ANOVA, SPC and value stream mapping. Could make presentations more brief, as the lectures were very tedious.

The course is very good, the way taught is great, but lacking in answering questions.

Excellent and challenging course!