課程信息
10,868

第 4 門課程(共 7 門)

100% 在線

立即開始,按照自己的計劃學習。

可靈活調整截止日期

根據您的日程表重置截止日期。

完成時間大約為29 小時

建議:4 weeks of study, 6-8 hours/week...

英語(English)

字幕:英語(English)

您將獲得的技能

Lean Six SigmaProcess ImprovementSix SigmaAnalysis Of Variance (ANOVA)

第 4 門課程(共 7 門)

100% 在線

立即開始,按照自己的計劃學習。

可靈活調整截止日期

根據您的日程表重置截止日期。

完成時間大約為29 小時

建議:4 weeks of study, 6-8 hours/week...

英語(English)

字幕:英語(English)

教學大綱 - 您將從這門課程中學到什麼

1
完成時間為 6 小時

Course Orientation & Module 1 Operations Strategy & Disruptive Innovation

In this module, after introducing the concept of operations strategy, we specifically investigate different levels of strategy, including operations strategy, and how the different types of strategy are intertwined and must be aligned for the company to be successful. We will explain how operations strategy is formulated using a five-step process. You will learn key terms such as order qualifiers, which are the minimum must-have attributes that companies need to provide to the customers, and order winners, which allow the company to win customers. You will learn the concept of strategic focus and the need for strategic trade-offs. You will also learn the competing theory of cumulative capabilities and a way to reconcile the two....
15 個視頻 (總計 163 分鐘), 9 個閱讀材料, 2 個測驗
15 個視頻
Meet Professor Udatta Palekar5分鐘
Lecture 1-1.1 Operations Strategy (Part 1)9分鐘
Lecture 1-1.2 Operations Strategy (Part 2)12分鐘
Lecture 1-1.3 Operations Strategy (Part 3)12分鐘
Lecture 1-2.1 Designing Operations Strategy (Part 1)13分鐘
Lecture 1-2.2 Designing Operations Strategy (Part 2)17分鐘
Lecture 1-2.3 Designing Operations Strategy (Part 3)11分鐘
Lecture 1-2.4 Operations Strategy - Amazon Example [sidebar] (Optional)4分鐘
Lecture 1-3.1 Strategic Trade-offs (Part 1)12分鐘
Lecture 1-3.2 Strategic Trade-offs (Part 2)14分鐘
Lecture 1-4.1 Disruptive Innovation (Part 1)8分鐘
Lecture 1-4.2 Disruptive Innovation (Part 2)13分鐘
Lecture 1-4.3 Disruptive Innovation [sidebar] (Optional)12分鐘
Lecture 1- 4 Disruptive Innovation9分鐘
9 個閱讀材料
Syllabus30分鐘
Glossary20分鐘
Brand Descriptions20分鐘
About this Course: Ratings and Reviews10分鐘
About the Discussion Forums10分鐘
Social Media10分鐘
Updating Your Profile10分鐘
Module 1 Overview20分鐘
Module 1 Readings45分鐘
2 個練習
Orientation Quiz10分鐘
Module 1 Quiz30分鐘
2
完成時間為 4 小時

Module 2: Service Operations Management

In this module, we will learn how service quality is the result of a customer’s journey before, during, and after a service experience, and how a customer’s expectations, experience, and the gap between the two affect a customer’s satisfaction. We will analyze this satisfaction gap to understand why it may arise due to misalignments between the customers’ and service providers’ understanding of the customer need. We will then learn about the five dimensions of service quality used by a popular measurement technique called SERVQUAL to measure service quality. Next, we will discuss how service failures arise and ways to recover from such failures.Finally, we will see how service operations are being disrupted by new technologies and new business models....
12 個視頻 (總計 169 分鐘), 2 個閱讀材料, 1 個測驗
12 個視頻
Lecture 2-1.2 Importance of Services (Part 2)10分鐘
Lecture 2-1.3 Importance of Services (Part 3)11分鐘
Lecture 2-2.1 Why are Services Different (Part 1)17分鐘
Lecture 2-2.2 Why are Services Different (Part 2)13分鐘
Lecture 2-3.1 Service Quality (Part 1)15分鐘
Lecture 2-3.2 Service Quality (Part 2)11分鐘
Lecture 2-3.3 Service Quality (Part 3)13分鐘
Lecture 2-3.4 Service Recovery Methods [sidebar] (Optional)8分鐘
Lecture 2-4.1 Disruptive Service Operations (Part 1)20分鐘
Lecture 2-4.2 Disruptive Service Operations (Part 2)19分鐘
Lecture 2-4.3 Disruptive Service Operations (Part 3)15分鐘
2 個閱讀材料
Module 2 Overview20分鐘
Module 2 Readings30分鐘
1 個練習
Module 2 Quiz
3
完成時間為 6 小時

Module 3: Quality Management

In Module 3, we will learn about common and special-cause variations and the role of statistical control charts in identifying them. We will focus on three common control charts, the p-chart, the c-chart, and the Xbar-R chart. We will learn when each type of chart is used, and how they are constructed and interpreted. Using statistical methods, we will learn to recognize if processes are capable of meeting customer specifications. Finally, we will consider how newly emerging technologies are making it possible to extensively and routinely use the techniques of statistical process control....
12 個視頻 (總計 151 分鐘), 3 個閱讀材料, 3 個測驗
12 個視頻
Lecture 3-1.2 Evolution of Quality Management (Part 2)9分鐘
Lecture 3-2.1 Statistical Process Control (Part 1)17分鐘
Lecture 3-2.2 Statistical Process Control (Part 2)10分鐘
Lecture 3-2.3 Statistical Process Control (Part 3)19分鐘
Lecture 3-2.4 Statistical Process Control (Part 4)21分鐘
Lecture 3-2.5 Statistical Process Control (Part 5)15分鐘
Lecture 3-3 New Opportunities14分鐘
Lecture 3-4.1 Descriptive Analytics7分鐘
Lecture 3-4.2 Predictive Analytics3分鐘
Lecture 3-4.3 Prescriptive Analytics5分鐘
Lecture 3-4.4 Examples of Analytics and Quality10分鐘
3 個閱讀材料
Module 3 Overview20分鐘
Module 3 Readings10分鐘
Solutions to Peer Review Assignment Questions20分鐘
2 個練習
Module 3 Quiz30分鐘
Need the Solutions to Mod 3 Peer Review Assignment5分鐘
4
完成時間為 3 小時

Module 4: Digitization and Operations Management

This module starts with the four stages of industrialization and mainly discusses the fourth stage of digitization. You will learn how digitization is making its mark on three core function of supply chain management, and how enabling technologies such as Cloud Computing and Big Data Analytics can disrupt or enhance operations. Then, we will discuss digital platforms and its features relative to a traditional view of supply chains. Grounded in transaction cost economics theory, digital platforms are changing make-buy decisions of firms. This module concludes with the emerging concept of a digital factory where key drivers and elements of digital factory are laid out. New key technologies are introduced and real-world examples of their use are presented to show how the goals of lean management and six-sigma are being realized....
7 個視頻 (總計 93 分鐘), 2 個閱讀材料, 1 個測驗
7 個視頻
Lecture 4-2.1 Digital Platforms for Operations (Part 1)15分鐘
Lecture 4-2.2 Digital Platforms for Operations (Part 2)16分鐘
Lecture 4-2.3 Digital Platform Examples6分鐘
Lecture 4-3.1 The Digital Factory (Part 1)12分鐘
Lecture 4-3.2 The Digital Factory (Part 2)12分鐘
Lecture 4-3.3 Impact of Digital Factories13分鐘
2 個閱讀材料
Module 4 Overview20分鐘
Module 4 Readings30分鐘
1 個練習
Module 4 Quiz30分鐘
4.5
85 個審閱Chevron Right

43%

完成這些課程後已開始新的職業生涯

40%

通過此課程獲得實實在在的工作福利

14%

加薪或升職

熱門審閱

創建者 GAOct 2nd 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

創建者 ASMay 16th 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

講師

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Udatta Palekar

Associate Professor
Business Administration

立即開始攻讀碩士學位

此 課程 隸屬於 伊利诺伊大学香槟分校 提供的 100% 在線 Master of Business Administration (iMBA)。如果您被錄取參加全部課程,您的課程將計入您的學位學習進程。

關於 伊利诺伊大学香槟分校

The University of Illinois at Urbana-Champaign is a world leader in research, teaching and public engagement, distinguished by the breadth of its programs, broad academic excellence, and internationally renowned faculty and alumni. Illinois serves the world by creating knowledge, preparing students for lives of impact, and finding solutions to critical societal needs. ...

關於 Value Chain Management 專項課程

The purpose of organizations is to produce and deliver goods and services of value to customers while generating a surplus for owners. Value chain management focuses on understanding what different customers value, measuring inputs and outputs to assess value, and generating higher value for customers and greater surplus for organizations. In this Specialization, you will gain competencies that are critical for managers in any functional area. You will learn to create, model, analyze, and maximize value in accounting, operations, and marketing. This Specialization is part of the University of Illinois iMBA Program. Each course fulfills a portion of the requirements for a University of Illinois course that can earn you college credit. When you complete the Value Chain Management Specialization, you will: · Understand how to apply a financial perspective of accounting for costs, understand how financial and non-financial accounting information facilitates strategic performance measurement, and integrate this information to continuously improve strategy. · Understand the role of operations management and process improvement, synthesize information to make decisions for organizational initiatives, and apply analytical techniques for tactical operations and process improvement decisions. · Understand how marketing works in the business world and how various marketing elements interact to create value for consumers and ultimately maximize value for your organization....
Value Chain Management

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