In this course, you will be able develop a systems view for patient safety and quality improvement in healthcare. By then end of this course, you will be able to: 1) Describe a minimum of four key events in the history of patient safety and quality improvement, 2) define the key characteristics of high reliability organizations, and 3) explain the benefits of having strategies for both proactive and reactive systems thinking.
本課程是 Patient Safety 專項課程 專項課程的一部分
Patient Safety and Quality Improvement: Developing a Systems View (Patient Safety I)
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課程信息
4.8
215 個評分
您將學到的內容有
Describe a minimum of four key events in the history of patient safety and quality improvement.
Define the key characteristics of high reliability organizations.
Explain the benefits of having strategies for both proactive and reactive systems thinking.
您將獲得的技能
Patient CareSystems ThinkingQuality Improvement
教學大綱 - 您將從這門課程中學到什麼
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1The History of Patient Safety and Quality Improvement
In this module, you will review the history of patient safety and quality improvement in healthcare. You will start with defining the scope of the problem of preventable harm in healthcare which leads into the history of the work that has been done to date that has helped to define, measure and improve preventable harm. You review three landmark reports to ensure you have a deep understanding of this work. At the end of this module, you will be able to: 1) identify a minimum of four key events in the history of patient safety an quality improvement, 2) describe the key characteristics of each of the three landmark patient safety publications and 3) summarize the impact of preventable harm on patients, communities and society.
7 個視頻 （總計 36 分鐘）, 5 個閱讀材料, 1 個測驗
7 個視頻
History of Quality Improvement and Patient Safety: 1854 - 19665分鐘
History of Quality Improvement and Patient Safety: 1966 - Present3分鐘
Mitigable or Preventable Harm: Crimean War, 1854-18564分鐘
"To Err is Human": Building a Safer Health System5分鐘
"Crossing the Quality Chasm": A New Health System for the 21st Century8分鐘
"Free From Harm": Accelerating Patient Safety Improvement Fifteen Years After "To Err is Human"7分鐘
5 個閱讀材料
Institute of Medicine Report: To Err is Human30分鐘
Institute of Medicine Report: Crossing the Quality Chasm: A New Health System for the 21st Century30分鐘
National Patient Safety Foundation Report: Free From Harm: Accelerating Patient Safety Improvement Fifteen Years After To Err is Human30分鐘
Error in Medicine10分鐘
An Intervention to Decrease Catheter-Related Bloodstream Infections in the ICU15分鐘
1 個練習
Lesson 1 Quiz15分鐘
週
2Definitions in Patient Safety and Quality Improvement: An Overview
In this module, you will be reviewing several key terms and tools that are used in patient safety and quality improvement. This will allow you to begin to develop the common language used among patient safety and quality improvement experts and practitioners. By the end of this module you will be able to: 1) differentiate between the terms harm, hazard, error and risk within a patient safety and quality improvement framework, 2) describe how quality and safety overlap and how they are different and 3) differentiate between root cause analysis and a failure mode and effects analysis.
11 個視頻 （總計 46 分鐘）, 1 個測驗
11 個視頻
Harm3分鐘
Sentinel Event1分鐘
Error4分鐘
Hazard2分鐘
Risk5分鐘
Root Cause Analysis (RCA)5分鐘
Failure Mode and Effects Analysis (FMEA)7分鐘
Quality3分鐘
Safety5分鐘
Culture2分鐘
1 個練習
Lesson 2 Quiz15分鐘
週
3High Reliability Organizing and Why it Matters
In this module, you will learn the fundamental principles of high reliability organizing. At the end of this lesson, you will also be able to: 1) describe the socio-cultural characteristics of high reliability organizations (HROs), 2) compare and contrast healthcare with high reliability organizations and 3) identify three improvement tools for high reliability organizing.
7 個視頻 （總計 25 分鐘）, 1 個測驗
7 個視頻
A Model for Understanding High Reliability1分鐘
Analyzing Healthcare as a High Reliability Organization5分鐘
High Reliability Organization Sociocultural Norms2分鐘
Five Principles for High Reliability and Mindful Organizing3分鐘
High Reliability Organization Behaviors and Habits3分鐘
Patient Safety Tools of Mindful Organizing4分鐘
1 個練習
Lesson 3 Quiz15分鐘
週
4Applying a Systems Lens to Healthcare
In this module, you will learn the basics of systems thinking and then apply these to a healthcare setting. At the end of this module, you will be able to 1) explain the basic components of a system, 2) differentiate first order problem solving and second order problem solving, 3) explain the benefits of having strategies for both proactive and reactive systems thinking.
9 個視頻 （總計 38 分鐘）, 1 個測驗
9 個視頻
Definition of Systems Thinking3分鐘
Reductionistic Thinking vs. Holistic Thinking6分鐘
Swiss Cheese Model6分鐘
First Order and Second Order Problem Solving2分鐘
Whose Problem Is It?1分鐘
Oncology Infusion Clinic: Case Study4分鐘
Proactive and Reactive Systems Thinking Strategies8分鐘
Conclusions1分鐘
1 個練習
Lesson 4 Quiz20分鐘
4.8
33 個審閱25%
完成這些課程後已開始新的職業生涯
36%
通過此課程獲得實實在在的工作福利
22%
加薪或升職
熱門審閱
創建者 JA•Apr 3rd 2018
Indeed the facilitators have really done well in delivery of the content, I will organize all my friends to enroll in the course. You are indeed doing a wonderful job. Kudos to you guys.
創建者 DO•Aug 14th 2018
the course content was very clear and organized\n\nthe lecturer was great. take my attention form the beginning to the end\n\nmaybe it needs only to add some case studies videos
講師
Melinda Sawyer
Director, Patient SafetyArmstrong Institute for Patient Safety
關於 Johns Hopkins University
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
關於 Patient Safety 專項課程
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.
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