課程信息
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13 個評分
2 個審閱

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完成時間大約為19 小時

建議:4 weeks of study, 3-5 hours/week...

英語(English)

字幕:英語(English)

100% 在線

立即開始,按照自己的計劃學習。

可靈活調整截止日期

根據您的日程表重置截止日期。

完成時間大約為19 小時

建議:4 weeks of study, 3-5 hours/week...

英語(English)

字幕:英語(English)

教學大綱 - 您將從這門課程中學到什麼

1
完成時間為 1 小時

Specialization Introduction - Communication for Engineers

...
3 個視頻 (總計 8 分鐘), 5 個閱讀材料
3 個視頻
Meet the Professor - Dr. Beata Krupa1分鐘
Introduction to Specialization4分鐘
5 個閱讀材料
Course Icon Legend5分鐘
Talking with Sam15分鐘
Required Materials and Other Info5分鐘
Personal Communication Plan - Specialization Level Activity - Introduction5分鐘
Pre-Course Survey10分鐘
完成時間為 23 分鐘

Course Introduction - Interpersonal Communication for Engineering Leaders

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1 個視頻 (總計 3 分鐘), 4 個閱讀材料
1 個視頻
4 個閱讀材料
General Course Information5分鐘
Discussion Forum Guidelines5分鐘
Peer Review Guidelines5分鐘
Accessibility and Accommodations Statement5分鐘
完成時間為 4 小時

Week 1: What Influences the Way People Communicate?

Today’s global business environment makes good communication more important than ever. Those who lead virtual global teams need to be great communicators. They need to be able to persuade others, build trusting relationships, and motivate productive teamwork. To bring out the best in people and to find the common ground where true communication takes place, you need to understand the things that influence the way people communicate, including culture, gender, and generation. When you understand these influences, you can avoid miscommunication and misunderstandings, and you can help everyone focus on what’s really important—the business....
6 個視頻 (總計 36 分鐘), 6 個閱讀材料, 2 個測驗
6 個視頻
How Culture Influences Communication Styles, Habits, and Behaviors, Part 16分鐘
How Culture Influences Communication Styles, Habits, and Behaviors, Part 27分鐘
How Culture Influences Communication Styles, Habits, and Behaviors, Part 35分鐘
How Gender Influences Communication Styles, Habits, and Behaviors7分鐘
How Generations Influence Communication Styles, Habits, and Behaviors5分鐘
6 個閱讀材料
Think About It10分鐘
Talking with Sam10分鐘
Cultural Dimensions in Action10分鐘
The Power of Talk: Who Gets Heard and Why30分鐘
Talking with Sam10分鐘
Personal Communication Plan – (Course 2) Week 1: Diagnose Your Skills15分鐘
2 個練習
Context in Cultural Communication15分鐘
Module 1 Quiz30分鐘
2
完成時間為 6 小時

Week 2: Communicating With Leadership Presence in the Workplace

As you learn to do the things that leaders do—make decisions, develop a vision, talk to people and inspire them, manage productivity—you need to develop the skills that make you look, act, and speak like a leader. A personal brand will tell others what you value and what you promise; personal presence will help others see you the way you see yourself; and learning how to lead productive meetings will differentiate you as a leader who gets things done....
10 個視頻 (總計 47 分鐘), 7 個閱讀材料, 3 個測驗
10 個視頻
Objectives1分鐘
Building and using your personal brand6分鐘
Developing leadership presence, Part 12分鐘
Developing leadership presence, Part 24分鐘
Developing leadership presence, Part 34分鐘
Set a Positive and Productive Tone4分鐘
“Yes, and…”2分鐘
Make Sure Everyone Gets Heard4分鐘
Ask Insightful Questions7分鐘
Manage Virtual Meetings8分鐘
7 個閱讀材料
The Brand Called You20分鐘
Your Body Language Shapes Who You Are40分鐘
Think About It10分鐘
Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.30分鐘
Talking with Sam10分鐘
A Conference Call in Real Life10分鐘
Personal Communication Plan – (Course 2) Week 2: Diagnose Your Skills15分鐘
2 個練習
Hey, Did You Catch That?: Why They’re Talking as Fast as They Can.10分鐘
Module 2 Quiz20分鐘
3
完成時間為 7 小時

Week 3: How to Handle Difficult Conversations

Strong interpersonal communication skills are crucial in effective leadership. Tough conversations happen when we disagree about important issues, and knowing how to handle difficult conversations can keep a team or an organization running smoothly. In this module, you’ll learn how to handle disagreements and diverging opinions and how to use conflict to strengthen teams and organizations. ...
6 個視頻 (總計 33 分鐘), 6 個閱讀材料, 3 個測驗
6 個視頻
What makes difficult conversations difficult?5分鐘
Preparing for difficult conversations - start with yourself6分鐘
In the Midst of a Difficult Situation8分鐘
Practical Tools to Handle Difficult Situations3分鐘
Listening6分鐘
6 個閱讀材料
View: Crucial Confrontations | Cricket Buchler10分鐘
Harvard Business Review Articles
Starling Systems Case Study30分鐘
Listening Self Evaluation Quiz15分鐘
Additional Articles30分鐘
Personal Communication Plan – (Course 2) Week 3: Diagnose Your Skills15分鐘
2 個練習
Starling Case Quiz15分鐘
Module 3 Quiz16分鐘
4
完成時間為 7 小時

Week 4: What to Say, and What Not to Say, in a Crisis Situation

In this module, we will practice communication in the context of crisis situations. You’ll learn how to handle crisis responses, how to save your company’s good name, and who you should pay attention to when communicating about a crisis. Skillful crisis communication makes crisis management effective....
12 個視頻 (總計 45 分鐘), 4 個閱讀材料, 3 個測驗
12 個視頻
Objectives1分鐘
What is Crisis?3分鐘
Talking with Jeff - How to Prepare for a Crisis5分鐘
Crisis Communication Plan4分鐘
Talking with Jeff - Online Media and Crisis Communication7分鐘
Talking with Jeff - How to React in a Crisis7分鐘
The Key Rule: Communicate Early and Often2分鐘
Talking with Jeff - Difference in Crisis Communication2分鐘
How to Answer Media Questions3分鐘
Talking with Jeff - Key Elements of Crisis Communication2分鐘
Congratulations: Course Completed!49
What Makes a Good Communicator?2分鐘
4 個閱讀材料
View Good Responses to Crisis10分鐘
Instructions for Writing Crisis Related Media Statement10分鐘
Personal Communication Plan – (Course 2) Week 4: Diagnose Your Skills10分鐘
End-Course Survey10分鐘
1 個練習
Module 4 Quiz20分鐘
4.7
2 個審閱Chevron Right

熱門審閱

創建者 KANov 26th 2017

It's a carefully crafted course, with excellent case studies and assignments. The course provides key ideas for a strong and effective communication.

講師

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Gayle Moran

Lecturer in Professional and Engineering Communication
Rice Center for Engineering Leadership
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Beata Krupa

Lecturer in Professional and Engineering Communication
Rice Center for Engineering Leadership

關於 莱斯大学

Rice University is consistently ranked among the top 20 universities in the U.S. and the top 100 in the world. Rice has highly respected schools of Architecture, Business, Continuing Studies, Engineering, Humanities, Music, Natural Sciences and Social Sciences and is home to the Baker Institute for Public Policy....

關於 Communication Skills for Engineers 專項課程

Build a toolkit of communication skills that will give you the knowledge and confidence to be an effective engineering leader. Engineers who want to advance in their profession need to be effective communicators. They need to clearly communicate complex ideas and technical project plans. They also need to be strong persuaders. Engineers who are good communicators get recognized by their supervisors and by their clients. In this three-course Specialization, you will practice designing and giving strong, persuasive presentations; you will learn how to communicate across cultures, genders, and generations, how to create your personal brand and leadership presence, how to hold effective meetings with global teams; you will learn how to handle difficult conversations, and how to handle crisis communication; you will also learn writing skills immediately applicable in your daily activities. Courses are taught by faculty from the Rice Center for Engineering Leadership (RCEL). RCEL is focused on developing engineering leaders at the Rice University’s George R. Brown School of Engineering. It is home to one of a very few academically approved Certificates in Engineering Leadership....
Communication Skills for Engineers

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