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返回到 IBM 客户关系专员专业证书

學生對 IBM 提供的 IBM 客户关系专员专业证书 的評價和反饋

4.8
620 個評分
198 條評論

課程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more http://ibm.myinnergenius.com/...
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101 - IBM 客户关系专员专业证书 的 125 個評論(共 197 個)

創建者 Liza B

2020年11月2日

Nice and precise step by step instruction on how to handle customer!

創建者 Aymen Z

2020年5月10日

my working fiel in helpdesk support , thanks Coursera and thanks IBM

創建者 Graham Y

2020年4月23日

Outstanding, the interaction is brilliant and fun highly recommended

創建者 Kalu E E

2020年7月8日

I am prepared to take on a role as a customer service specialist.

創建者 Finny C

2019年7月7日

Its very useful and hope to get placement in IBM customer Support

創建者 BENISH M

2020年9月1日

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

創建者 UZOKA K C

2020年2月22日

This course is exceptional. It is the best I have come across.

創建者 AMITPAL S

2020年6月28日

I transported me back to my role of call Center agent. Thanks

創建者 Cheryl C

2020年9月28日

I have learned a lot and I am now applying it in real life.

創建者 KALAP T

2020年6月27日

This course enhance my skill in customer service carrier.

創建者 Jenny S

2020年5月24日

Got some useful information and I can learn a lot in here

創建者 RAKESH K P

2019年10月4日

This course is too god for a customer support executive

創建者 Oluwakunmi O O

2020年6月15日

Gained new perspective on customer service. Thank you!

創建者 Rayan Z

2019年7月13日

I really enjoyed taking this course and learned a lot.

創建者 Zaheer A S A

2020年10月22日

Great skill and it will be addition t your skill list

創建者 STEVEN C

2019年7月8日

A fantastic mix of video, text, quiz and assignments.

創建者 Kayisha C

2020年9月28日

I feel confident after using this course! Thank you

創建者 Stanford M

2020年6月5日

Great course. I loved it. I recommend it to anyone.

創建者 Mishkat Z M

2020年8月25日

It was fun learning about customer service. Great

創建者 Gina M

2020年11月22日

Lots of great ideas to make call support easier!

創建者 Kenechi O

2020年10月26日

So enlightening!!!!! Loved every bit of it!!!!

創建者 Abdullah A

2020年6月16日

Great course I learned a lot of new skills

創建者 Michal S

2020年11月15日

Great overview about work on Service Desk

創建者 Akash C

2020年8月12日

It will be very helpful in my work filed.

創建者 Soyinka O

2020年7月31日

This professional course earn the stress.