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返回到 IBM 客户关系专员专业证书

學生對 IBM 提供的 IBM 客户关系专员专业证书 的評價和反饋

4.8
589 個評分
188 條評論

課程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more http://ibm.myinnergenius.com/...
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151 - IBM 客户关系专员专业证书 的 175 個評論(共 189 個)

創建者 Aaron S F

Aug 18, 2020

Excelente Curso

創建者 Scott B

Aug 05, 2020

Great course 👍

創建者 Brijesh M S

Jun 10, 2020

Great Learning

創建者 Aliya K

May 05, 2020

Amazing course

創建者 Harrison M A

Mar 03, 2020

Well Delivered

創建者 Josselyn B

Jul 16, 2019

Great course!

創建者 Jatinder N

Jun 30, 2019

Great course.

創建者 Octavian C

Sep 09, 2020

G

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創建者 Huzaifa S K

Aug 13, 2019

Awesome!!!!

創建者 Israil J B

Sep 15, 2020

very good

創建者 MUHAMMED S C

Aug 29, 2020

Thank you

創建者 Hindumathi

Jul 08, 2020

Very prof

創建者 parashar g

Jul 15, 2020

nice one

創建者 jan d

Feb 20, 2020

perfect

創建者 Eihab m k o

Aug 31, 2020

thanks

創建者 Givantha A R B

Jul 06, 2020

Thanks

創建者 sindhuri k

Jun 12, 2020

super

創建者 Muhammad N W

May 15, 2020

good

創建者 LAMINE M

Aug 24, 2019

GOOD

創建者 Eunae C

Jun 22, 2019

創建者 Ahmed A

Aug 02, 2019

I think that it's a very good course, which is really suitable for beginners, and also for those who are at their first year of working at the customer service field. You will learn very important tips and information, beside soft skills, which will help you enhance your tasks accomplishment ability.

If I was about mentioning a negative, it will be regarding the assignments, I think they were too many, and they weren't interacting and motivational enough, however, it is still acceptable.

創建者 Gloria A L

May 29, 2020

I loved taking this course, especially the flexibility as I don't have the luxury of only pursuing my studies. I would recommend that the course text is not only done by a machine but that it is also reviewed by human eyes as I found several typos that were often distracting. Other than that, the course was excellent and I look forward to taking more Coursera courses in the future!

創建者 Rajiv N

Aug 13, 2019

Nice and Comprehensive course. Much detailed than most of the online courses. Evaluation process is also intuitive wherein peers review your assignment submission. Recommended for new and experienced CSMs

創建者 Ozan S G

Sep 20, 2020

It's a really useful course for beginners. I'd recommend it to the people who are looking to understanding how customer service work in business environment.

創建者 Daniel O

Apr 09, 2020

The course was very nice and interactive. I really enjoy all the videos, they were very clear and short, with the enough time to give clear information.