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返回到 IBM 客户关系专员专业证书

學生對 IBM 提供的 IBM 客户关系专员专业证书 的評價和反饋

4.8
589 個評分
188 條評論

課程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: • Communication Skills which focus on clear concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love -- careers that are a great match for you -- regardless of your education or experience -- even if you’ve never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more http://ibm.myinnergenius.com/...
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101 - IBM 客户关系专员专业证书 的 125 個評論(共 189 個)

創建者 Graham Y

Apr 23, 2020

Outstanding, the interaction is brilliant and fun highly recommended

創建者 Kalu E E

Jul 08, 2020

I am prepared to take on a role as a customer service specialist.

創建者 Finny C

Jul 07, 2019

Its very useful and hope to get placement in IBM customer Support

創建者 BENISH M

Sep 01, 2020

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

創建者 UZOKA K C

Feb 22, 2020

This course is exceptional. It is the best I have come across.

創建者 AMITPAL S

Jun 28, 2020

I transported me back to my role of call Center agent. Thanks

創建者 Cheryl C

Sep 28, 2020

I have learned a lot and I am now applying it in real life.

創建者 KALAP T

Jun 27, 2020

This course enhance my skill in customer service carrier.

創建者 Jenny S

May 24, 2020

Got some useful information and I can learn a lot in here

創建者 RAKESH K P

Oct 04, 2019

This course is too god for a customer support executive

創建者 Oluwakunmi O O

Jun 15, 2020

Gained new perspective on customer service. Thank you!

創建者 Rayan Z

Jul 13, 2019

I really enjoyed taking this course and learned a lot.

創建者 Zaheer A S A

Oct 22, 2020

Great skill and it will be addition t your skill list

創建者 STEVEN C

Jul 08, 2019

A fantastic mix of video, text, quiz and assignments.

創建者 Kayisha C

Sep 29, 2020

I feel confident after using this course! Thank you

創建者 Stanford M

Jun 05, 2020

Great course. I loved it. I recommend it to anyone.

創建者 Mishkat Z M

Aug 25, 2020

It was fun learning about customer service. Great

創建者 Kenechi O

Oct 26, 2020

So enlightening!!!!! Loved every bit of it!!!!

創建者 Abdullah A

Jun 16, 2020

Great course I learned a lot of new skills

創建者 Akash C

Aug 12, 2020

It will be very helpful in my work filed.

創建者 Soyinka O

Aug 01, 2020

This professional course earn the stress.

創建者 Rayees A L

Jun 15, 2020

Great fully satisfied with this course.

創建者 Osuobeni J E

Mar 05, 2020

It's a great course on customer support

創建者 Stanley A R

Sep 30, 2019

Excellent course! Enjoyed it very much

創建者 Mario S M

Oct 13, 2019

Very interesting. I liked it so much!