創建者 Sara V•
Oct 28, 2020
I highly recommend this course to those interested in entering the customer service side of business with a great company.
創建者 Imelda R M•
May 28, 2020
Awesome course. It highlighted all aspect of customer engagement and broadened my knowledge in customer service modalities
創建者 Oluwadamilare A•
Apr 25, 2020
It's a pleasure to have taken this course. With this i should be on my way to marking a mark in the service industry.
創建者 Myles R•
Aug 14, 2020
Very informational Certificate and I can't wait to utilize the information I learned here in my future career!
創建者 ARMAN D•
Oct 20, 2019
it was very useful and interesting I hope it will be some other courses more about IT SUPPORT specifically too
創建者 Haider A S•
May 17, 2020
One of great courses and so many assignments, i learned much of it and so happy to receive my certification
創建者 BHUPESA K P•
Feb 17, 2020
Its unbelievable, I feel, this course improve my soft skill and confidence. Thanks coursera and thanks IBM.
創建者 Lorrence M A•
Aug 27, 2020
Excellent course to learn new skills as well as collaborating with students to learn and sharing ideas.
創建者 WILLIAM R L•
Aug 14, 2020
Importante que pueda tener la certificación por parte de una empresa de gran importancia como IBM.
創建者 Andrea P•
Oct 06, 2019
great course and great/clear videos, explanations and excercise to develop these essential skills
創建者 Mariyam F S•
Aug 01, 2019
An excellent experience and in-depth learning about customer relationship and engagement process.
創建者 Lal P C•
Jul 18, 2019
Really very nice course . Which give details description of Customer Service and it's aspects.
創建者 Fabíola O F S•
Jul 27, 2020
curso muito bom, bem explicativo e detalhado, ganhei auxilio financeiro, e estou muito grata.
創建者 Julian K•
May 10, 2019
It is very helpful and i would recommend that everyone gets an opportunity to do this course.
創建者 Amron D B•
Feb 22, 2020
I have so many knowledge i got here in Coursea. Thanks so much for being as Onliner student.
創建者 Hugo E G L•
Dec 25, 2019
Great one! It has all the foundational skills that a customer service representative needs.
創建者 Mariya H•
Sep 12, 2019
Helped me identify weak areas and improve them by taking quizzes and assignments seriously!
創建者 Isah B A•
Sep 24, 2019
The modules are very enlightening and educative. I recommend everyone to take this course.
創建者 Rhythm M•
Apr 13, 2020
A professional course focusing on everything required to become a skilled customer agent.
創建者 Kristin D•
Sep 28, 2020
Great information and very helpful that I can use with my team of call center agents
創建者 Ogunga A O•
Apr 09, 2020
It's a wonderful experience taking this course... it's the best you can be part of.
創建者 Alvi R•
Apr 20, 2020
It is quite a detailed and insightful course. I personally do recommend it to all.
創建者 Paul e m•
Aug 10, 2020
course is interesting and adds to personal knowledge about customer care
創建者 Bikram K N•
Jun 29, 2020
Thanks a lot for this course. I'm very happy to complete this course.
創建者 Aymen Z•
May 10, 2020
my working fiel in helpdesk support , thanks Coursera and thanks IBM