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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,609 ratings

About the Course

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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76 - 100 of 492 Reviews for Customer Service Fundamentals

By Mohammed A A

May 3, 2020

I learned many things regarding customer support and I really enjoyed it. I will apply what I have learned at work. I will also recommend this course to my colleagues. Thank you a lot

By Amy M

Mar 12, 2023

Very interactive and interesting course. The course is designed in such a way that the learner is involved and attentive throughout the course. Enjoyed the discussions and exercises.

By Joshua A

Apr 22, 2021

a thoroughly engaging and entertaining course......a must take course for any customer service professional seeking to update his/her professional expertise and experience...........

By GEORGETTE J

Nov 8, 2021

This was a very detailed course. I found myself interested and engaged through out the course. I learned a lot from the materials and felt as if I was in actual training for a job.

By Arinze V

Jun 26, 2023

I am happy to having completed this course on customer service fundamental. I am on the path of starting my career on this, big shout out to coursera and to my wonderful tutors.

By Lorna S H

Dec 5, 2023

I'm so glad that I took this course. I was not confident in applying for a job in customer service. After finishing this course, I will start looking for a Job in the field.

By Maria M

Mar 8, 2022

A well explanatory course, i am so grateful to coursera team for making this available and giving me the opportunity to take this course. More wins to me and to the community.

By Moses W K

Jun 23, 2020

One of the most interesting and involving course I have taken on Coursera. Very broad with interesting reads all through. I highly recommend this certification course.

By Shernice M C

May 11, 2021

Really informative course for anyone in the customer service industry or anyone seeking to get in. I've learned valuable skills that I can apply to my everyday life.

By Rajat

May 31, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

By okechukwu n c

Aug 15, 2019

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

By Ravindra S

May 23, 2020

Everyone has to get this certificate because it would be helpful whatever the job you are doing

and most important that is useful in day to day personal life also

By Ogunleye O

May 5, 2022

This course was so helpful. I learnt all the basic thimgs and my foudation is solid. the assessment is thorough and a good way to assess student's knowledge.

By Phương N

Jun 29, 2023

It's great for beginners to learn about new field Customer Service, it's will teach the technique, manner and skills for you to handle calls from customers.

By Jude n f

May 24, 2022

Great Course, Thank you for putting these together.

However, my middle name was left out on my certificate. i will appreciate if it is included. Thank you.

By Diana A

Dec 22, 2022

I am a customer service personal and with help of this course have been able to gain more knowledge about my work and also how i can assist my customers.

By Anuoluwapo H

Sep 6, 2023

this course is the best, i recommend for anyone that wants to learn more about customer service or if you want to brush up your customer service skills.

By Tammy S

Jan 17, 2024

This course was a good course for learning the customer service fundamentals. The activities as well were diverse to fit the material being presented.

By Charlene W

Jan 24, 2022

This is a great course. Anyone that will be providing customer service should take this course. It is very beneficial to the customer service world.

By Ubongabasi E

Feb 20, 2020

This is a great resource no matter if you're only job seeking, new on the job or already a professional. Now time to be deliberate with all I learned.

By Thabiso N

Mar 29, 2023

i am great for achieving my customer service fundamental certificate without any problem,thank you coursera.I am willing enroll in another programme

By Catherine N

Feb 22, 2021

I got to learn a lot that encompasses customer service, support, and customer management. Great course, well detailed with illustrations and notes.

By Achraf H

Sep 5, 2019

This course is such a useful source of information and give me some tips of professional communication that will be adaptable to my career vision.

By Michael O A

May 29, 2019

A complete ad comprehensive course that enables one to relate well and solve problem empathetic ally. I appreciate the content and the references.

By jeeva c

Aug 7, 2023

Great in depth of knowledge about process. I worked as a customer service associate so it was so easy and relatable for me. Great instructions.