In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace.
As language reflects cultures, we begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace.
You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles.
Finally, you will learn to build your personal profile and appropriately align yourself in a globalised workplace.
本課程是 Effective Communication in the Globalised Workplace 專項課程 專項課程的一部分
Establishing a Professional ‘Self’ through Effective Intercultural Communication
提供方
教學大綱 - 您將從這門課程中學到什麼
週
1Introduction to Specialisation and Course
In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace. As language reflects cultures, we will begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace. You will learn to adopt appropriate intrapersonal and interpersonal communicative strategies to present information based on the 7 communication principles. And, finally, you will learn to build your personal profile and appropriately align yourself to a globalised workplace.
2 個視頻（共 7 分鐘）, 2 個閱讀材料
2 個閱讀材料
Specialisation Overview10分鐘
(FAQ) Frequently Asked Questions10分鐘
Establish Work Relationships
In this module, you will learn that, in order to adopt appropriate communication strategies in a globalised workplace, it is very important to gain insights into what is valued in a culture and how language is used to reflect cultural values. We can then move on to discuss some effective intrapersonal and interpersonal communication skills required to build relationships with colleagues and to inform others in a workplace.
9 個視頻（共 58 分鐘）, 1 個閱讀材料, 1 個測驗
9 個視頻
Power Distance2分鐘
Individualist and Collectivist2分鐘
Masculinity and Femininity3分鐘
Long and Short Term Orientation3分鐘
How cultural values affect the way we communicate6分鐘
Intrapersonal Communication9分鐘
Communication Process12分鐘
Cultural Values, Context and Politeness10分鐘
1 個閱讀材料
References10分鐘
1 個練習
Establish Work Relationships20分鐘
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2Effective Communication
In this module, you will learn about the 7 principles of effective communication, and how you can effectively inform your colleagues based on the 7 principles of communication to inform.
15 個視頻（共 119 分鐘）, 2 個閱讀材料, 4 個測驗
15 個視頻
Clarity5分鐘
Completeness4分鐘
Correctness3分鐘
Conciseness3分鐘
Concreteness4分鐘
Coherence4分鐘
Courtesy7分鐘
Summary for 7Cs1分鐘
Using the 7Cs to Inform9分鐘
Giving Instructions14分鐘
Offering Suggestions16分鐘
Seeking Clarification15分鐘
Giving Bad News21分鐘
Summary for Interpersonal Communicative Strategies2分鐘
2 個閱讀材料
References10分鐘
Pre-lesson tasks10分鐘
1 個練習
Quiz for Giving Instructions20分鐘
週
3Personal Profile
And, finally, you will learn how to establish a professional self in a globalised workplace. You will learn to adopt strategies to build a professional image and relationships with colleagues as a team member and team leader in a globalised workplace, align yourself to your workplace, build your own personal profile (brand) in a workplace, and use social networking sites to widen your network and present your personal profile (brand).
6 個視頻（共 65 分鐘）, 3 個閱讀材料, 1 個測驗
6 個視頻
Aligning self to your workplace4分鐘
For Potential Employers8分鐘
In Workforce17分鐘
Connecting on Social Networking Sites14分鐘
Etiquettes of using Social Networking Websites8分鐘
3 個閱讀材料
References10分鐘
Useful websites for your personal branding, CV and portfolio10分鐘
References10分鐘
講師
Misty So-Sum Wai-Cook
DrCentre for English Language Communication
關於 National University of Singapore
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
關於 Effective Communication in the Globalised Workplace 專項課程
In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.
This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players.
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