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學生對 知识加速器 提供的 Customer Service Fundamentals 的評價和反饋

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1,135 個評分

課程概述

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build the knowledge and develop the skills needed to be a successful Customer Service Specialist: • Communication Skills which focus on clear, concise communication and listening. • Appropriate empathetic behavior such as such as patience, curiosity, and willingness to help. • Problem solving to research an issue and help determine an appropriate resolution. • Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules, and you will be assessed and awarded badges along the way! The course also includes interactive training including labs to reinforce all of the learning components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations....
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151 - Customer Service Fundamentals 的 175 個評論(共 350 個)

創建者 Bashayer A

2022年3月29日

I learned a lot from the course. I am grateful to you and your effort

創建者 Bikram K N

2020年6月29日

Thanks a lot for this course. I'm very happy to complete this course.

創建者 Joyce O

2022年4月14日

Great asembly of information, i had a great time gaining knowledge.

創建者 Liza B

2020年11月2日

Nice and precise step by step instruction on how to handle customer!

創建者 Aymen Z

2020年5月10日

my working fiel in helpdesk support , thanks Coursera and thanks IBM

創建者 Graham Y

2020年4月23日

Outstanding, the interaction is brilliant and fun highly recommended

創建者 Kalu E E

2020年7月8日

I am prepared to take on a role as a customer service specialist.

創建者 Finny C

2019年7月7日

Its very useful and hope to get placement in IBM customer Support

創建者 Marieanne O

2021年3月25日

Thank you cousera for this opportunity. I am eternally grateful.

創建者 Benish M

2020年9月1日

Enjoyed and learned a lot whilst doing the course. Thanks a lot!

創建者 Ezeh P

2022年3月25日

ii recommend this course. Well packed with impactful knowledge

創建者 Uzoka K

2020年2月22日

This course is exceptional. It is the best I have come across.

創建者 ADARSH S

2021年2月1日

It was an nice experience learning through Coursera Thank you

創建者 AMITPAL S

2020年6月28日

I transported me back to my role of call Center agent. Thanks

創建者 Altaher M

2022年5月16日

it is really great course thank you from bottom of my heart

創建者 Cheryl C

2020年9月28日

I have learned a lot and I am now applying it in real life.

創建者 KALAP T

2020年6月27日

This course enhance my skill in customer service carrier.

創建者 Jenny S

2020年5月24日

Got some useful information and I can learn a lot in here

創建者 ChidinmaJuliana I

2022年4月2日

This course is power filled. it was really an eye opener

創建者 Azuhchum C K

2021年10月25日

A​ll my Curiosities and Learning expectations were met.

創建者 RAKESH K P

2019年10月4日

This course is too god for a customer support executive

創建者 Oluwakunmi O O

2020年6月15日

Gained new perspective on customer service. Thank you!

創建者 Rayan Z

2019年7月13日

I really enjoyed taking this course and learned a lot.

創建者 Zaheer A S A

2020年10月22日

Great skill and it will be addition t your skill list

創建者 STEVEN C

2019年7月8日

A fantastic mix of video, text, quiz and assignments.