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返回到 Contact Center AI: Conversational Design Fundamentals

學生對 Google 云端平台 提供的 Contact Center AI: Conversational Design Fundamentals 的評價和反饋

96 個評分
22 條評論


Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation. This is a beginner course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. • Operations specialists: Monitors system operations and troubleshoots problems. Installs, supports, and maintains network and system tools. Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....



1 - Contact Center AI: Conversational Design Fundamentals 的 23 個評論(共 23 個)

創建者 Maxim T


Week 3 (context) - I suggest to add more conversational examples and then from those examples move to theory/configuration. Right now Week 3 theory is too heavy to understand compared to the rest of the course.

創建者 Pascal U E


I am fan off this product, so I like everything that can teach me more about it! Thanks Google!

創建者 Federico G F G


Excelente curso de introducción a esta nueva tecnología.

創建者 Lena M


Great overview of Dialogflow with hands on exercises.

創建者 Benjamin D


Course is well thought, and very informative

創建者 Lokesh K


Easy instructions! Very good course!

創建者 Manuel A F


Excellent course to expand skills

創建者 Jorge I R P


Very good course

創建者 roumon a f


tres satisfait

創建者 Cristhian A C V



創建者 shaliha s



創建者 Giulio P


Overall the course is nice, and contains good introductory material for conversational design using dialog flow. I would have liked more material to elaborate ona contexts, follow-ups and parameters handling in multi turn conversations.

創建者 John W


Good introduction, would be better with some clean-up on content (like 20 minute timeout mistake) and could have a few more lab examples.

創建者 Deleted A


Great material but some of the steps are missing and I needed to chat with support multiple times.

創建者 Neha V


Good course for getting a hang on basics.

創建者 Florencia P



創建者 Todd M


Some of the instructors had very broken English and missed pronounced several words during the sessions including "Genre" and were very hard to understand. It was helpful to have the transcript for each part of the presentation to hold and save notes.

創建者 Silvia G


It is very good to have a general overview of google products for conversation design. Unfortunately it misses some practical info.

創建者 Mariana M


mostly ok, but trouble getting into the right screens for the lab. i have to say that i really and truly hate qwiklabs.

創建者 Yina S


many of the items in the lab didn't work as expected. Directions are vague most of the time.

創建者 Helio P F


A reasonable introduction to general concepts in Google's virtual agent offerings.

創建者 Mona M


full of critical errors, lack of instructions in week 2 assignments.

創建者 Carlos G


The labs need to be reviewed. Not enough detail is provided early on and it results in a broken experience as the labs move further into the course.