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返回到 Contact Center AI: Conversational Design Fundamentals

學生對 Google 云端平台 提供的 Contact Center AI: Conversational Design Fundamentals 的評價和反饋

4.6
31 個評分
8 條評論

課程概述

Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to Contact Center AI and its three pillars, Dialogflow, Agent Assist, and Insights, the concept of conversational experiences and how the study of them influences the design of your virtual agent, the objects, tools, and methods to get your basic virtual agent up and running, and using context so that you can take your virtual agent to the next level of intelligent conversation. This is an intermediate course, intended for learners with the following types of roles: • Architects and systems integrators implementing Contact Center AI • Conversational Architects • Contact center virtual agent and application developers • Business managers Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....

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1 - Contact Center AI: Conversational Design Fundamentals 的 8 個評論(共 8 個)

創建者 Pascal U E

2021年3月13日

I am fan off this product, so I like everything that can teach me more about it! Thanks Google!

創建者 Lena M

2021年1月9日

Great overview of Dialogflow with hands on exercises.

創建者 Benjamin D

2021年4月8日

Course is well thought, and very informative

創建者 Lokesh K

2021年1月1日

Easy instructions! Very good course!

創建者 Manuel A F

2021年1月15日

Excellent course to expand skills

創建者 John W

2021年1月21日

Good introduction, would be better with some clean-up on content (like 20 minute timeout mistake) and could have a few more lab examples.

創建者 Deleted A

2021年1月3日

Great material but some of the steps are missing and I needed to chat with support multiple times.

創建者 Carlos G

2021年4月15日

The labs need to be reviewed. Not enough detail is provided early on and it results in a broken experience as the labs move further into the course.