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返回到 冲突解决的技巧

學生對 加州大学尔湾分校 提供的 冲突解决的技巧 的評價和反饋

4.3
686 個評分
175 條評論

課程概述

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. Examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions. Upon completing this course, you will be able to: 1. Use active listening skills when dealing with conflict 2. Choose appropriate communication tactics when dealing with conflict 3. Create a usable plan for managing conflict...

熱門審閱

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

VC

Apr 30, 2020

Design of the course is excellent with videos, book reviews, case studies and interviews with field experts. I love this course and enjoyed a lot and I learned so many concepts.

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51 - 冲突解决的技巧 的 75 個評論(共 172 個)

創建者 Constance J N

Feb 09, 2016

I really like learning this material, and it helps everyday life.

創建者 Gelo R

Apr 05, 2017

A really good course

It help me achieve all the skills needed to

創建者 Malak A

Feb 28, 2017

It was a good course so informative and simple to understand

創建者 Liu Y

Jan 02, 2018

Thanks not only for career but also for all of our lives

創建者 Sofia B

Oct 10, 2015

it makes an strongly initial to conflict resolution!!

創建者 Abhishek T

May 01, 2020

The content was helpful to understand the concepts.

創建者 Julia F

Apr 24, 2018

I enjoyed the course and found it very helpful.

創建者 José d J D L C G

Feb 10, 2016

Excellent course and teacher. Congratulations!!

創建者 Ossama Z

Jan 27, 2016

This is a very useful and comprehensive course.

創建者 DEBRA

Feb 25, 2016

So empowering and insightful - thanks.

創建者 Arif u c

Aug 03, 2020

I have learned my things from there.

創建者 CM

May 27, 2019

Very informative and well-presented!

創建者 Katarzyna P

Jun 26, 2017

Very informative and useful course

創建者 Marie G G

Jul 18, 2020

Feasible suggestions. Thank you!

創建者 Chick E

Apr 15, 2018

great course with alot of values

創建者 Abdelmohimen H

Mar 16, 2018

It is amazing, you must get it

創建者 Page M

Jan 12, 2019

very informative and useful!!

創建者 neoshalinda

May 06, 2016

Clear structure and examples.

創建者 Ankita K

Jun 09, 2020

very good and useful course

創建者 Dinesh K

Apr 25, 2020

i have learn a lot. thanks

創建者 KONTAKIS N

Jul 09, 2020

Accumulated knowledge !!!

創建者 wenli H

Jan 15, 2020

it is a brilliant course!

創建者 Winston A W

Jul 22, 2020

Excellent, thank you.

創建者 Fernando L O

Apr 22, 2016

Simple and practical!

創建者 Afolabi W O

Jul 20, 2020

good and professionl