課程信息

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學生職業成果

40%

完成這些課程後已開始新的職業生涯

50%

通過此課程獲得實實在在的工作福利

57%

加薪或升職
可分享的證書
完成後獲得證書
100% 在線
立即開始,按照自己的計劃學習。
第 3 門課程(共 5 門)
可靈活調整截止日期
根據您的日程表重置截止日期。
中級
完成時間大約為31 小時
英語(English)
字幕:英語(English), 蒙古語, 阿拉伯語(Arabic)

您將獲得的技能

Business CommunicationNegotiationPlanningLanguage

學生職業成果

40%

完成這些課程後已開始新的職業生涯

50%

通過此課程獲得實實在在的工作福利

57%

加薪或升職
可分享的證書
完成後獲得證書
100% 在線
立即開始,按照自己的計劃學習。
第 3 門課程(共 5 門)
可靈活調整截止日期
根據您的日程表重置截止日期。
中級
完成時間大約為31 小時
英語(English)
字幕:英語(English), 蒙古語, 阿拉伯語(Arabic)

提供方

华盛顿大学 徽標

华盛顿大学

教學大綱 - 您將從這門課程中學到什麼

內容評分Thumbs Up97%(3,941 個評分)Info
1

1

完成時間為 8 小時

Week 1: Exchanging Information

完成時間為 8 小時
16 個視頻 (總計 71 分鐘), 5 個閱讀材料, 10 個測驗
16 個視頻
Video: Course Overview3分鐘
Video: Leaving a Voicemail9分鐘
Video: Content and Vocabulary for Leaving a Voicemail5分鐘
Video: Describing a Service, Part 13分鐘
Video: Interview with Holly Reynolds, Edgewater Hotel6分鐘
Video: Describing a Service, Part 27分鐘
Video: Comparing Services, Part 16分鐘
Scenario: Comparing Venues1分鐘
Video: Comparing Services, Part 26分鐘
Video: Making Decisions1分鐘
Scenario: Making a Decision 11分鐘
Video: Vocabulary4分鐘
Scenario: Making a Decision, 22分鐘
Video: Scenario Summary38
Video: Communicating Decisions10分鐘
5 個閱讀材料
Read Me10分鐘
Lesson Vocabulary List10分鐘
The Edgewater Hotel10分鐘
Lesson Vocabulary List10分鐘
Lesson Vocabulary List10分鐘
8 個練習
Guidelines for Leaving a Voicemail20分鐘
Vocabulary in a Voicemail20分鐘
Holly Reynolds, Edgewater Hotel10分鐘
The Edgewater Hotel10分鐘
Describing a Service22分鐘
Language of Comparison20分鐘
Finishing Sentences28分鐘
Giving Reasons in Email10分鐘
2

2

完成時間為 6 小時

Week 2: Negotiating

完成時間為 6 小時
16 個視頻 (總計 78 分鐘), 5 個閱讀材料, 8 個測驗
16 個視頻
Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business5分鐘
Video: Negotiation Strategies5分鐘
Scenario: Phone Call #143
Scenario: Phone Call #253
Video: Successful Negotiation1分鐘
Video: Cultural Differences in Negotiation3分鐘
Video: Summary1分鐘
Video: Negotiating Language4分鐘
Scenario: Making a Proposal3分鐘
Video: Details of a Proposal11分鐘
Video: Negotiation Guidelines5分鐘
Video: Persuasion3分鐘
Video: Guidelines and Language Negotiating by Email11分鐘
Video: Being Clear in Negotiations by Email13分鐘
Video: Week 2 Summary53
5 個閱讀材料
Lesson Vocabulary List10分鐘
The Art of Persuasion10分鐘
Link to "The Science of Persuasion"10分鐘
Lesson Vocabulary List10分鐘
Lesson Vocabulary List10分鐘
7 個練習
Interview with Dan Poston12分鐘
Negotiating Guidelines and Vocabulary20分鐘
Making Proposals Vocabulary16分鐘
Proposals, Counter Offers, and Concessions30分鐘
Persuasion10分鐘
Negotiating by Email16分鐘
Email Negotiations Vocabulary20分鐘
3

3

完成時間為 9 小時

Week 3: Handling Problems

完成時間為 9 小時
10 個視頻 (總計 73 分鐘), 4 個閱讀材料, 10 個測驗
10 個視頻
Describing Problems7分鐘
Video: Language and Guidelines for Describing a Problem6分鐘
Video: Introduction to Dealing with Problems11分鐘
Video: Guidelines and Language for Identifying and Initial Response to Problem4分鐘
Interview with Holly Reynolds about Customer Service4分鐘
Video: Responding to a Customer Problem Example5分鐘
Video: Language for Resolving Problems7分鐘
Video: Following Up on a Problem, Part 112分鐘
Video: Following Up On A Problem, Part 211分鐘
4 個閱讀材料
Lesson Vocabulary List10分鐘
Lesson Vocabulary List10分鐘
Lesson Vocabulary List10分鐘
Lesson Vocabulary List10分鐘
8 個練習
Guidelines for Describing Problems16分鐘
Language for Describing Problems20分鐘
Dealing With Problems32分鐘
How to Resolve Problems20分鐘
Resolving a Problem24分鐘
Resolving Problems: A Conversation22分鐘
Follow Up or Final Email?16分鐘
Following Up On Problems16分鐘
4

4

完成時間為 8 小時

Week 4: Planning and Announcing Events

完成時間為 8 小時
11 個視頻 (總計 60 分鐘), 4 個閱讀材料, 8 個測驗
11 個視頻
Interview with MOHAI11分鐘
Video: Organizing An Event, Part 13分鐘
Scenario: Planning Meetings2分鐘
Video: Organizing An Event, Part 26分鐘
Video: Making A To-Do List2分鐘
Introduction To Announcements9分鐘
Video: Writing a Formal Event Announcement6分鐘
Video: Writing an Event Announcement3分鐘
Video: Introduction To Writing Announcements1分鐘
Video: The Language of Conferences9分鐘
4 個閱讀材料
Lesson Vocabulary List10分鐘
Lesson Vocabulary List10分鐘
Washington State Tourism Network10分鐘
Lesson Vocabulary List10分鐘
6 個練習
MOHAI Museum History10分鐘
Interview with Christine Kolodoge, MOHAI10分鐘
Planning Events30分鐘
Lists In Announcements20分鐘
Washington State Tourism Network18分鐘
Conferences30分鐘

審閱

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關於 商务英语沟通技巧 專項課程

This Specialization is designed to teach you to communicate effectively in English in professional contexts. You will expand your English vocabulary, improve your ability to write and speak in English in both social and professional interactions, and learn terminology and skills that you can apply to business negotiations, telephone conversations, written reports and emails, and professional presentations....
商务英语沟通技巧

常見問題

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    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

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