El curso está muy bien estructurado, además los vídeos explicativos y los artículos que contiene son muy útiles y ayudan a comprender el contenido del curso de manera sencilla y amena.
I am so glad I did this course! The information is 100% useful for my daily marketing activities. Michael Thompson is an excellent professor. The videos are concise and effective.
創建者 Nabila S H M A D ( D - ) S•
創建者 Valeria A C•
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創建者 Juli Z•
創建者 María d C P•
創建者 Kaustubh G•
創建者 Andrea D•
The lecturer is really good and I highly recommend the course to everyone who wants to learn about Customer Experience. As someone who has been in CXM role for the past 2 years, the course was not advanced enough. I still learned how to improve things I knew and put some ideas into better perspective. Capstone project was a bit basic for me and I would have liked to have more challenging assignment at the end of the course.
創建者 Nicoletta N•
The video are short but absolutely compelling to understand the topics. What's missing is concrete examples of how to apply so much theory successfully.
Missing there is also the feedback of the experts on how the students managed the assignments, which would be of great insight as it would be to have direct access to an expert for personal feedback.
Obviously in return of a fee.
創建者 Majed A H•
This was an exceptional course! I l like how to course brought actual experts in the field to share their real experiences. I was hoping that the course touch base more into how the brand promise & value should be reflected on the journey and gave real examples just to connect the dots clearly. Thanks a lot!
創建者 GORON N•
Very insightful and very interesting to follow thanks to the video and lectures.
Thank you so much for this pleasant format provided by great professors.
創建者 Gerardo S•
Me pareció excelente el curso y muy bien explicados los temas, pero si podrían dar un poco más apoyo en las tareas sería mejor, como algunos ejemplos
創建者 Giulio M•
Interesting, well done in general. I liked more the first chapter and in particular the project. Anyway, to sum up it's a good course.
創建者 Olatoye K•
I had hard times listen to your guest speakers . Their communication was not too good especially the branding guy
創建者 Jesus C T•
Great course. Really matching the brifge between Brand and Customer experience teamswithin an organization.
創建者 Tanu g•
A reall insightful course. Topics covered in the course were very different from those taught in class.
創建者 Sibbir R•
I believe the course gets a bit tedious in the initial weeks.
Thank you, the course is very interesting and relevant!
創建者 Federica M•
Good teacher and very clear courses! Recommended
創建者 SAYANNA D•
i found it very useful. thank u :)
創建者 Md. M H•
Great course !
創建者 Laura G•
I enjoyed some parts of the course while others were a bit a repetition of things I have done in the past (and so I have found them quite boring). The guest interviews were great and the readings were interesting. Some of the videos were too short and fragmented making following the discussion a bit difficult. The assignments were a great way to practice the content covered during class.
創建者 Shweta D•
It was ok because all the videos were recorded.
No live thing at all.
I just want to suggest that please come with live online programs also.
Thanks, Coursera for helping me.
創建者 Campanale S•
Interesting course, but I would have preferred more and more complicated assignments.
創建者 ALEXANDRA C•
No lo quiero tomar porque es en Inglés, soolo quiero cursos en espanol